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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Hp Envy x360 won’t boot up

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09-10-2024 04:58 PM
My laptop was fine yesterday but when I tried to boot it up today it either wouldn’t boot up at all and had no light on the power button or a flashing light. I only got it to boot up once but it quickly turned back off before I could even type in my pin. It’s just a black screen and no fans are spinning.
09-13-2024 05:14 AM
Hi @5hmoney,
Welcome to the HP Support Community.
I'd be glad to help you!
I understand that you are having issues with your laptop not booting up
CAUTION: If your computer does not turn on, wait at least 5 minutes before troubleshooting the computer. Your computer might be installing an update for Windows or the BIOS or detecting new hardware. During this update process, you can expect the screen to be blank for several minutes. It might damage the computer if this process is interrupted. Do not turn off or unplug the computer during the update process.
Remove discs and devices and perform a hard reset
To determine whether you need to contact HP or troubleshoot startup issues, perform a hard reset.
Note: A hard reset does not affect data saved on your computer.
- Turn off the computer.
- Disconnect the AC adapter.
- Remove any discs from the disc drive.
- Remove memory cards from the card reader slot.
- Disconnect all nonessential devices such as printers, scanners, external hard drives, and USB flash drives.
- Note: Do not disconnect your mouse, keyboard, or monitor.
- With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
- Reconnect the AC adapter, and then turn on the computer.
- Note: Be sure that you use the AC adapter that was shipped with the computer.
Click here for the remaining steps.
Hope this helps! Keep me posted for further assistance
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Nal_NR-Moderator
I am an HP Employee