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‎08-08-2024 09:42 AM

HP Recommended

I was given a laptop that ran slow so I tried to do factory reset. Windows will not load. I changed the  bios settings back to default and problem still occurs. How can I update windows if I can not get into the computer to do so and I do not have a recovery disk?

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1 REPLY 1

‎08-11-2024 05:30 PM

HP Recommended

Hi @FrenchVanilla73,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


A_Gayathri
HP Support Community Administrator.
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