cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Arc113
New member
3 2 0 0
Message 1 of 6
191
Flag Post

Hp Omen 15 won't boot up

HP Recommended
HP Omen 15
Microsoft Windows 10 (64-bit)

Hi, my hp omen laptop won't startup, whenever I turn it on, the power light and battery light both turn on, but the screen stays black. It seems like it could be a beep code but it doesn't line up with any of the listed codes. The battery light goes on for a few seconds, and after a second, the power light also turns on, then they both turn off together. Any help or advice would be greatly appreciated

5 REPLIES 5
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 6
Flag Post
HP Recommended

@Arc113

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Arc113
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Hi, sorry I have been busy lately, the product id is:

6RL11EA#ABU

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 4 of 6
Flag Post
HP Recommended

@Arc113

 

Did you follow the steps suggested in the article that I shared?

 

Thanks!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Arc113
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Hi, sorry again for not replying sooner. Personal things. 

So I did try some of the things in the article and I did go through the online support assistant, but neither of those things helped. 

A couple of other things worth mentioning. The power light on the side, where it is plugged in,and the one with the lightning bolt next to it, only blinked white, and was on for slightly longer than the main power light. 

There did appear to be a bit of dust in the fans on the underside of the device. The device didn't respond to manual BIOS resets or holding the power button for extended periods of time. I'm lead to believe it could be a power issue since it didn't respond to anything that would normally gauge a reaction. 

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 6 of 6
Flag Post
HP Recommended

@Arc113

 

I recommend you contact support as this looks like a hardware issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation