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- Hp PC Hardware Diagnostics UEFI upon startup -not sure why

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02-25-2023 11:43 AM
Product: HP Laptop
Hi, upon turning on the laptop I am left with a black background with the words
HP PC HARDWARE DIAGNOSTICS UEFI
Version 1.6.0.0 - BIOS
For more information, please visit: www.HP.com/go/techcenter/PCDiags
Memory Test
Hard Drive Check
Language
Exit.
When I use the arrow keys to press Exit, I press Yes and when it exit it sends me back to the same page (HP PC Hardware Diagnostics UEFI page)
Please help me with this problem.
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