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HP Recommended
V4N36EA
Microsoft Windows 10 (64-bit)

Hello,

I'm having a problem with HP Pavilion laptop , Intel i7-6500, 16 GB RAM, Windows 10 installed.

Maybe somebody had experience with the situation before.

 

Every time I try to boot it hits me with a BSOD, many different errors (page fault in non paged area, system thread exception not handled, system service exception, ).

Even if I try to boot from USB or Windows 10 recovery DVD, it immediately hits a BSOD.

 

Laptop HP component tests passes all the tests.

I ran Memtest - passed. I tried removing one RAM stick at a time and booting - doesn't work.

I tried updating BIOS - doesn't work.

 

Even tried disconnecting HDD and booting from recovery - doesn't work, still BSODS.

I'm running out of ideas, please give me some advice.

7 REPLIES 7
HP Recommended

Hi

 

Is the BSOD an MS or HP generated one?

 

So use this...

https://lubuntu.net/downloads/     if you are able to make a DVD/USB.

Why?

Because if there is a BSOD with a non MS OS then it's a HP error,

and if no BSOD then it's an MS OS problem.

HP Recommended

I will  try to boot from Linux.

 

But, as I said, I removed the HDD from the laptop, and tried to boot from USB with Windows installation, and a DVD with Windows installation, both cases returned BSOD.

Both USB and DVD work normally on other computers of course.

HP Recommended

Linux also wont boot: "failed to claim resource 1 [mem 0xfed4000...], platform device creation failed, unable to handle kernel paging request....

HP Recommended

Hi

 

So it would seem to be an error within the Main Board is my guess.

 

No hardware errors and no beep or led flashes.

 

https://support.hp.com/us-en/document/c02693833

 

But here a solution is claimed

https://askubuntu.com/questions/926738/cant-load-failed-to-claim-resource-1

""It is the TPM (Trusted Platform Module), feature which implements cryptographic keys storage, used to improve security for technologies such as bitlocker.

Action: Disable this and error should go away or change to another number)

if the number is 4""

 

or this

https://www.queryxchange.com/q/3_844399/failed-to-claim-resource-1-boot-error/

 

So I suggest it is within the BIOS.

HP Recommended

Tried disabling the TPM  - nothing changes.

I tried updating BIOS - nothing, what else can I try?

HP Recommended

Sorry out of suggestions.

HP Recommended

Hi

 

It's a 2.2 GIG download and may just be a red herring.

 

HP PC HARDWARE DIAGNOSTICS 4-IN-1 USB KEY
For HP authorized service partners and IT professionals who need to support a mixed environment of older and newer HP/Compaq PCs, the HP PC Diagnostics 4-in-1 USB Key is a diagnostic tool that supports a wide range of HP Desktop and Notebook PCs. This Key includes HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI, HP Vision Diagnostics, and files supporting recovery of a corrupted BIOS on supported systems.

http://ftp.hp.com/pub/softpaq/sp92001-92500/sp92018.exe

 

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