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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Hp Pavilion B&O constant BSOD

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12-20-2018 03:50 AM
Hello,
I'm having a problem with HP Pavilion laptop , Intel i7-6500, 16 GB RAM, Windows 10 installed.
Maybe somebody had experience with the situation before.
Every time I try to boot it hits me with a BSOD, many different errors (page fault in non paged area, system thread exception not handled, system service exception, ).
Even if I try to boot from USB or Windows 10 recovery DVD, it immediately hits a BSOD.
Laptop HP component tests passes all the tests.
I ran Memtest - passed. I tried removing one RAM stick at a time and booting - doesn't work.
I tried updating BIOS - doesn't work.
Even tried disconnecting HDD and booting from recovery - doesn't work, still BSODS.
I'm running out of ideas, please give me some advice.
12-20-2018 04:00 AM
Hi
Is the BSOD an MS or HP generated one?
So use this...
https://lubuntu.net/downloads/ if you are able to make a DVD/USB.
Why?
Because if there is a BSOD with a non MS OS then it's a HP error,
and if no BSOD then it's an MS OS problem.
12-20-2018 04:26 AM
I will try to boot from Linux.
But, as I said, I removed the HDD from the laptop, and tried to boot from USB with Windows installation, and a DVD with Windows installation, both cases returned BSOD.
Both USB and DVD work normally on other computers of course.
12-20-2018 05:07 AM
Hi
So it would seem to be an error within the Main Board is my guess.
No hardware errors and no beep or led flashes.
https://support.hp.com/us-en/document/c02693833
But here a solution is claimed
https://askubuntu.com/questions/926738/cant-load-failed-to-claim-resource-1
""It is the TPM (Trusted Platform Module), feature which implements cryptographic keys storage, used to improve security for technologies such as bitlocker.
Action: Disable this and error should go away or change to another number)
if the number is 4""
or this
https://www.queryxchange.com/q/3_844399/failed-to-claim-resource-1-boot-error/
So I suggest it is within the BIOS.
12-20-2018 07:51 AM
Hi
It's a 2.2 GIG download and may just be a red herring.
HP PC HARDWARE DIAGNOSTICS 4-IN-1 USB KEY
For HP authorized service partners and IT professionals who need to support a mixed environment of older and newer HP/Compaq PCs, the HP PC Diagnostics 4-in-1 USB Key is a diagnostic tool that supports a wide range of HP Desktop and Notebook PCs. This Key includes HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI, HP Vision Diagnostics, and files supporting recovery of a corrupted BIOS on supported systems.
http://ftp.hp.com/pub/softpaq/sp92001-92500/sp92018.exe