Hp Pavilion Notebook constantly stuck on "preparing automatic repair"

[meglocke22]

My laptop was updating with the latest update when the power button was pressed by my nephew. Now it keeps going to the "Preparing Automatic Repair" window without the icon to show me it is loading. I have tried everything from hard reboots, Shift+f8, pressing ESC while it turned on and pressing f11. I am at my wits end and I don't want to get a new laptop. Please help me.

[DavidPK]

Hi,

Shutdown the notebook. 

Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive and Memory.

Post back with the results, including any error codes that may be generated.

Regards,

DP-K

[meglocke22]

I did the extensive test and after three hours, nothing had changed.

[DavidPK · Accepted solution]

Hi,

If both the memory and hard drive tests passed, then most likely the operating system has corrupted by being shutdown during an update - you could try running a windows system restore from bootable media as follows.

First of all, use another PC to create a bootable Windows 10 DVD or USB Flash Drive via the following link.  Under the section 'Need to create a USB, DVD or ISO', download the Media Creation Tool.

http://www.microsoft.com/en-us/software-download/windows10

Once you have this, run the tool, select 'Create installation media for another PC', then select the language, edition of Windows 10, and 64bit.

Follow the rest of the prompts to create this and then click Finish when completed.

Insert the Windows 10 Installation Media and Shutdown the notebook by holding down the power button for 10 seconds.

Tap away at the esc key as soon as you press the power button to enter the Start-up Menu and then select the Boot Options Menu ( f9 ).

Use the arrow keys to highlight the CDROM or USB Flash Driver  option, depending on which type of media you created, then hit enter - if prompted to 'Press any key to continue....' - do so.

Boot to the Advanced Start-up Options Menu - see Option 5 on the link below for details on accessing this.

http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html#option5

Then try running Windows System Restore to return the notebook to a point in time before this issue occurred - See Option 1 on the link below for details on this procedure.

http://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

Regards,

DP-K

[meglocke22]

I will try this after I have finished the last test. Thank you and I will keep you updated.

[meglocke22]

It worked! Thank you!

[DavidPK]

Hi,

You're welcome and good to hear it's Ok

All the best,

DP-K