cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
APh3
New member
2 1 0 0
Message 1 of 3
124
Flag Post

Hp Pavilion dv7 keeps stucks on restart mode.

HP Recommended
Example: Pavilion dv7
Microsoft Windows 10 (64-bit)

This morning my internet connection  stopped. I restarted the laptop and it restarted but  issue not resolved. 2nd time i tried to restart but the laptop hanged in on log off. I pressed the power botton several times to power off the machine.

 

But the machine stucks on restart. I can get in safe mode. I think this gives you the possibility to fix issues. Pls HELP!

 

Thank u!

2 REPLIES 2
WAWood
Level 16
Level 16
34,049 26,486 3,091 6,658
Message 2 of 3
Flag Post
HP Recommended

@APh3 

If the PC boots OK in Safe mode, but not otherwise, that means one or more of the drivers and/or apps that are being loaded at Startup is failing -- and we here can do nothing to fix that.  You have to take the actions to find the problem and fix it yourself because we here have no access of any kind to your PC.

 

To find the problem, you have to first, disable ALL the Startup Items.  You do that by pressing Ctl-Alt-Del keys at the same time and selecting Task Manager, then you open the Startup Tab.  You then disable ALL the items.  After that, reboot.

 

If the PC works now, it is one or more of the items that you disabled.  To find out which ones, you have to repeat these steps:

1) Go back to the Startup tab

2) Enable the top-most Disabled item

3) Reboot

4) If the problem returns, the item you enabled is the problem

5) If not, you have to repeat these steps for each disabled item in the list in turn

 

Once you know which items are the problems, you have to contact the vendors for each item and get the latest version to replace the one that is bad.  You have to do that -- we can not do that for you.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
APh3
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thank you for replied so fast. I disabled all startup applications in the start up tab.

But still the laptop don't boot. It stucks at reboot. 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation