Hp Pavillion X2 please help

[Sloppo]

My HP Pavillion x2 is not responding. I tried to wipe it of files and apps to allow Windows 10 update to proceed after complete it said an error accured. So clicked on return to windows but now all I get is the HP logo coming on and off no response from the keyboard and the only light I get is the web cam light which comes on and off. I have tried a bios reset USB but no response. I think my OS has been deleted when I tried the reset any advice welcome.

[DavidSMP · Accepted solution]

Hi @Sloppo,

Good Day. Thanks for visiting the HP community. I reviewed the post regarding boot issues after a failed Windows 10 update. It will be a pleasure to assist you here.

Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 🙂

.For better clarity and to assist you better I would require more information regarding this:

• Did you try to perform a system recovery to factory settings?
• Please let me know the complete model# or product# of the computer to assist you better.

For now please try these steps:

• Perform  complete hardware diagnostics on the computer from this link: http://hp.care/2uoegKc and follow the option “Run the Extensive Test (2 hours or more)”
• If diagnostics pass then try performing a system recovery to factory settings from this link: http://hp.care/2Bbv0Yu and check if it gets resolved.
• If recovery fails, then you need to order recovery media by contacting HP phone support and then follow instructions from the guided troubleshooter link mentioned above.
• If diagnostics fail, make a note of the failure code and contact HP phone support to get the computer serviced.
• If you cannot run diagnostics, then follow the guided troubleshooter link: http://hp.care/2Bbv0Yu for boot or power related issues,

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[DavidSMP]

Hi @Sloppo,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.