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NVDSSA
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Message 1 of 6
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Hp bios update bootloop

HP Recommended
HP Notebook -17-by0002ur
Microsoft Windows 10 (64-bit)

The Notebook is loaded in Hp bios update without flash drive.

Pops up: bios image file specified did not pass validation.

Then the laptop restarts.

The Notebook is loaded in Hp bios update with USB stick(latest bios(F.61 Rev.A))

Pops up: initialization

And the laptop restarts.

The Notebook is loaded in Hp bios update with USB stick(previous bios(F.59 Rev.A,F.58 Rev.A,F.56 Rev.A...F.05 Rev.A)

Pops up: Unable to open bios image.

And the laptop restarts.

Help me please.

5 REPLIES 5
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 6
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@NVDSSA

 

I reviewed your post and I understand that you are facing issues updating the BIOS.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the computer booting to Windows?

What is the exact issue you are facing?

 

Meanwhile, I recommend you try doing a BIOS recovery following the steps in the below article.

 

https://support.hp.com/in-en/document/c02693833

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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NVDSSA
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Message 3 of 6
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@The_Fossette wrote:

@NVDSSA

 

I reviewed your post and I understand that you are facing issues updating the BIOS.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the computer booting to Windows?

What is the exact issue you are facing?

 

Meanwhile, I recommend you try doing a BIOS recovery following the steps in the below article.

 

https://support.hp.com/in-en/document/c02693833

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe



Is the computer booting to Windows? No.

What is the exact issue you are facing? Hp bios update bootloop.

 

IMG_20210306_195047.jpg

 

 

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 4 of 6
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@NVDSSA

 

Did you try the suggested steps in the article I shared?

 

Thanks!

The_Fossette
I am an HP Employee

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NVDSSA
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Message 5 of 6
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Did you try the suggested steps in the article I shared? Yes.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
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@NVDSSA

 

If the steps I shared didn't do the trick then I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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