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HP Recommended
HP Pavilion x360 - 15-cr0087cl
Microsoft Windows 10 (64-bit)

Hello there so I have had this hp for a while now and when I decided to gift it to my nephew I was doing resetting process and all was working fine till I did a bios update

update finished downloading then started to restart and then stayed on black lit screen laptop turn on and all but just screen stays black but powers on 

I looked up some solutions with no luck so far 

if any can help with this would be much appreciated thank you for your time and consideration 

2 REPLIES 2
HP Recommended

Hi @Death0402,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Hopefully one of these documents will cover (and solve) your problem: Click here

 

Turn off the computer, and then connect the power cord.
Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.
Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
The HP BIOS Update screen displays and the recovery begins automatically. Follow any on-screen prompts to continue the startup to complete the recovery.
HP BIOS Update recovery in progress

If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next step to install a BIOS recovery file from the HP website.
If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the button for only 2 to 3 seconds.

 

If the above steps do not work, better alternatives for you other than an F2 diagnostic.

 

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only the keyboard and mouse connected, and disconnect all externally connected
devices such as Docking stations, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4-minute hardware check).

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hello there so I tryed all of the above and next I’m going to try another hard driver will ssd the one I have seems to be running hot but like I said laptop was working fine before I didn’t the bios update I’m going to retry these steps again once I get a new hard driver/ssd see if that does a difference 

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