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Angel89
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Message 1 of 2
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Hp desktop not loading

HP Recommended

Hi. My hp desktop isn't working. It starts on the hp logo with the white circle but then it goes black and stays on a grey screen and i've tried re-booting it many many times but nothing happend. At one point it showed the blue screen and it said it couldn't load properly and gave me 2 options. To restart it or seek help it was something like that. But the restart didn't work. Please help!

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WAWood
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Message 2 of 2
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HP Recommended

@Angel89 

 

You said this is a desktop but you posted this in the Notebooks section.  So, we need the model number to confirm which it is.

 

The HP Logo is contained in the firmware of the motherboard so displaying it does not require using the hard drive extensively. But, if your PC boot process does not get beyond that, this could be an indication that the hard drive has died -- as it then would not be able to find or load the Windows boot files.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu.
3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.



I am a volunteer and I do not work for, nor represent, HP
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