Hp envy 360 not booting

[Poppy1111]

I don’t know much about laptops but I’ll try to explain as well as possible. My Hp Envy 360 keeps freezing, the mouse and touchscreen don’t work, but some of the buttons do. I held the power button for 15 seconds and tried to turn it back on that way, after the blue screen error came up (no error code) it would restart again and again not moving past the logo page or saying preparing automatic repair, it has opened occasionally over the days this has been happening, so when I had the opportunity I was advised by an IT desk to do a factory reset. This has not solved the problem. The virtual assistant gave an answer relevant to my question, however I do not have any f10 and f11 keys and doubt my laptop would respond.

It isn’t old as it has recently come out of warranty, and only handles my assignments and research.

[iomare]

Hi,

Are you able to enter BIOS? Does everything freeze in BIOS as well?

Try performing HP diagnostics at boot and see if there are any hardware failures. IT could be the Drive that is failing.

Turn off the PC by holding the power button

Turn on the PC and repeatedly keep hitting the ESC key until the startup menu appears

Press F2 to enter diagnostics

Perform the system test or at least the Hard Drive test

Let us know,

David

[Poppy1111]

I was able to get into BIOS and ran a couple of tests, diagnostics apparently didn’t have the right system, both systems tests were passed, touch screen and boot issue tests passed, the only one failed was the touchpad test, I’m unsure if the touch pad could cause this many problems? I did most of the tests and the laptop has gone back to the loading logo screen now. An IT worker at the store I purchased it didn’t think it could be just the touchpad causing all the problems (before I did these tests) so I may have to send it off for repair but your advice did provide a lot of information for that, so I will pass it on.