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HP Recommended
Hp envy
Microsoft Windows 10 (64-bit)

My hp envy j040us laptop of 3 years, just shut down and never came back on. I did a hard reset but nothing improved. Right now when the power button is pressed , I see 4 steady blinks at 4 seconds intervals followed by one quick blink then the sequence starts all over again. Any assistance will be greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.

 

It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.

You might find the answer to your battery/power issue as you work through the steps in that HP support article.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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2 REPLIES 2
HP Recommended

You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.

 

It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.

You might find the answer to your battery/power issue as you work through the steps in that HP support article.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

HP Recommended

Thank you so much for your assistance. It's actually my battery that needs changing. Thanks again.

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