Hp envy power light comes on but laptop doesn't start

[Nick6891]

When I try to turn on my laptop, the light on the power button comes on, but the laptop doesn't start. The screen stays black and I don't see they keyboard light up or hear the fans kick in. The light on the power port is on so the device is receiving power, but it won't start? Any suggestions on how to fix this? It happened a few days ago when I put the laptop to sleep and I was able to get it started again but doing hard reset by holding power button for 15secs, but after that use I shut it down properly and now it won't turn back on 

[A_Gayathri]

Hi @Nick6891,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY X360 Laptop - 13-Ay0008ca. Hp envy power light comes on but the laptop doesn't start Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

After the above  troubleshooting steps if the unit  turns on then 

Please  update Windows and HP support assistances updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to run the test hardware test 

I hope this helps! Keep me posted. 

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