-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Hp laptop stuck on restart loop

Create an account on the HP Community to personalize your profile and ask a question
10-21-2024 07:33 AM - edited 10-21-2024 07:34 AM
You need to get into Windows safe mode and find the problem.
First read this article about safe mode. Skip down to 'Enter safe mode from outside windows. If F11 does not get you into system recovery then try turning the power on and off three or more times in a row.
Try that Startup Repair shown just above.
If that does not work then go for a Restore Point.
This video describes how to use a restore point. Ignore that it shows windows working. Clicking on System Restore will bring up the list of restore points similar to what is in the below video.
https://www.youtube.com/watch?v=sixGAIiPTlE
If there are no restore points or the restore point is so far back that you'll lose a lot of programs then you need to bring up the device manager and see if you can fix the problem.
Find the device that has the error icon and try to fix it.
You listed Windows 7 as you OS. Is that correct?
If so, you may have problems obtaining drivers even if you manage to get into safe mode.
In addition, the service packs for windows 7 may not be available unless you go to a 3rd party. Anything you download might have malware or virus if not a Microsoft site.
You can probably put in windows 10 or even windows 11. Currently, Microsoft will not stop 10 or 11 from running if you do not buy a license. Let me know if you want 10 or 11.
If you have under 4gb memory consider Ubuntu desktop
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it