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HP Recommended

Hi so my windows laptop usually works and it was working last time i used it a week ago but i went to turn it on yesterday and it wasnt turning on i assumed it was the battery so i charged it as usual and the white light was solid until i tried to turn it on by pressing the power button with the charger still in the white light charger led then flashes several times and then goes back to solid white led without turning on what do i do? (I have only had it for a year)

6 REPLIES 6
HP Recommended

Hi @Totorolovrr,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead.

Rainbow23 - HP Support.
HP Recommended

it says that my product is called 15s-fq4553sa laptop is there a way to fix it in a cheap way ? 

HP Recommended

Hi @Totorolovrr,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that your HP notebook does not power on.


I suggest that you follow the steps listed below to perform a hard reset on the unit.
1> Turn off the laptop, disconnect the power adapter.
2> Press and hold the F6 and power button for 20 seconds.
3> Then connect the power cable back and try turning on the laptop.
You may also refer to this document.

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Rainbow23 - HP Support.
HP Recommended

So sorry for the late reply This unfortunately did not work

HP Recommended

Hi again so this worked my laptop turns on but my keyboard is now not working when on please help😭

HP Recommended

Hi @Totorolovrr,


This could be a hardware issue with the unit and may need repair. 

 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.