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Gamertube203
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Message 1 of 2
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Hp logo looping

Hp steam
Microsoft Windows 10 (32-bit)

I have the hp steam 14 inch and I was resetting my pc and halfway through I turned it off and after that when I turned back on and it was stuck on the hp logo. It wouldn't let me proceed to login.

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HP Support Agent
HP Support Agent
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Message 2 of 2
43
Flag Post
HP Recommended

Hp logo looping

@Gamertube203,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

As you have mentioned that you turned off the computer before the reset process was complete, you may need to perform a reset again and complete the process.

 

Follow the steps in the below article to perform a reset.

 

https://support.hp.com/in-en/document/c04742289

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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