10-19-2019 05:03 PM
I have the hp steam 14 inch and I was resetting my pc and halfway through I turned it off and after that when I turned back on and it was stuck on the hp logo. It wouldn't let me proceed to login.
10-22-2019 07:16 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer is not booting to Windows.
Don’t worry, I assure you I will try my best to get this sorted.
As you have mentioned that you turned off the computer before the reset process was complete, you may need to perform a reset again and complete the process.
Follow the steps in the below article to perform a reset.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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