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Hp omen changed my motherboard and now my serial number and product id are wrong

HP Recommended
OMEN by HP - 17-w201ne
Microsoft Windows 10 (64-bit)

Hello, I have changed my motherboard and updated my bios to the latest version (f54 Rev A ) I noticed that hp support assistance doesn't detect my laptop version so I googled and found out that my product number is wrong and my serial number is set to 00000... in bios. I tried changing them but the options were greyed out I read somewhere that I have to press ctrl + A to get it to be editable but when I tried I kept hearing a beeping noise and nothing changed. I would like to know if there were a way to change my SK and SR, please.

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HP Recommended

Hi,

You need a special tool (DMI Toolkit) which only HP service centers should have to insert or change the serial number and product number in the Firmware.

 

Hope it helps,

David

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@madnesso wrote:

Hello, I have changed my motherboard and updated my bios to the latest version (f54 Rev A ) I noticed that hp support assistance doesn't detect my laptop version so I googled and found out that my product number is wrong and my serial number is set to 00000... in bios. I tried changing here them but the options were greyed out I read somewhere that I have to press ctrl + A to get it to be editable but when I tried I kept hearing a beeping noise and nothing changed. I would like to know if there were a way to change my SK and SR, please.


faced the same and tried the above thing but didnt find useful

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