Hp pavilion 15 b-153sg

[EMIREXX]

Hi , i have problem with my HP Pavilion 15 b-153sg . When i turn on screen stay blank ,coller is on and caps lock blinking 2 times . I found on your page that problem is bios firmware , buf when i try to download firmware to update bio i dont recive file to put in to usb to flash bios wirh win+ b combo. So im asking you to send me file in email to solve the problem.

Product number : D2W96EA#ABD

Serial number : [personal info removed]

Thanks

Emir

[Anand_Andy]

Hi @EMIREXX,

Welcome to the HP Support Community

I'd like to help!

I understand that you have an HP Pavilion TouchSmart 15-B153sg Sleekbook and it does not boot to Windows. The display is black and the caps lock light blinks  2 times.

For better clarity and to assist you better I would require more information regarding this:

• Did any hardware changes take place on the laptop recently?
• Did any software changes or updates happen?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

Step 1: Hard reset 

• Power off the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop and check.

Step 2: Recovering the BIOS ( Please try this again)

• Turn off the computer, and then connect the power cord.
• Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

• Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
• If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.
• If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.
• If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.
• If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.
• If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.
• The HP BIOS Update screen displays and the recovery begins automatically.

If the issue persists, then please follow the steps mentioned in this document: HP Notebook PCs - Computer beeps or a light blinks during startup

Hope this helps! Keep me posted. 

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