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‎08-18-2020 01:48 AM

HP Recommended
Product: Pavilion dv6-6134TX
Operating System: Microsoft Windows 8.1 (64-bit)

I have a problem with my pc whereby when I turn it on the screen doesn't come on but the fan, the hdd and the lights on the keyboard work.. 

I've been having this problem for about 8 months tried scouring the web for every possible solution but couldn't find a working one.. Please help

1 REPLY 1

‎08-18-2020 12:52 PM

HP Recommended

@Paulndiwa 

With a blank screen, it's impossible to know what is going on.  The boot might be failing.  You might be getting a login screen.  The drive might be dead and you're getting an error message you can not see.

 

Try connecting a monitor to the laptop and seeing what displays there when  you restart the PC.



I am a volunteer and I do not work for, nor represent, HP
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