Hp spectre laptop not charging

[SRNaik]

My hpspectre x360 13 laptop does not charge anymore. It had trouble Charing earlier on but got worse and not it just doesn't. I tried checking with a replacement charger for the laptop but still same result.

Symptoms seem like mentioned in one of earlier posts regarding the charger port wires breaking due to the silly design. 

For such an expensive laptop this is really horrible. Unfortunately my laptop is no longer under warranty apparently so this is gonna cost me money and time to get fixed. 

Please let me know what I should be doing. I have tried the reset options which do not work, charging simply is not an option

[The_Fossette]

@SRNaik,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the keyboard backlight is not working.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Is the computer powering on?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you wiggle the charger pin and check whether the battery is getting charged.

If the computer is powering on, I recommend you update the BIOS from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[SRNaik]

The laptop works fine if charged, but it is completely dead now. and charging does not work. As mentioned before there does seem to have been a loose connection somewhere at the charging port earlier, used to charge sometimes. Now since the last week or so, it is not charging at all. seems like the last strand of the connection wire may also have been broken. 

Replacement charger also does not work at all, so not a charger problem, seems like some disconnect in the charging port internally.

[Jeet_singh]

@SRNaik,

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

After reviewing your post thoroughly, I suspect this looks like a possible hardware failure. I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.

I hope this helps resolve this issue completely,

Regards,

[Jeet_singh]

@SRNaik,

Thank you for waiting!

I would personally suggest you contact our HP phone support for available service related options. 

HP Support can be reached by clicking on the following link:  

1)      Click on this link – www.hp.com/contacthp/

2)      Select the product type.

3)      Enter the serial number of your device or select let HP detect your product option.

4)      Select the country from the drop-down.

5)      You should see the HP phone support number or Chat option listed.

Fill the web-form. A case number and phone number will now populate for you.    

They will be happy to assist you immediately. 

Regards,