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‎07-17-2016 05:38 PM

HP Recommended
I am experiencing the same problem with my hp stream 11-r010nr.
It is stuck at the Restarting (with the rotating dotted circle).

I have tried a forced reset using the instructions above and the laptop is non responsive.
I have tried 1) holding the power button alone for over 2 minutes.
I have tried 2) holding the power button + the mute button for over 2 minutes.

The device will still go into screen power down after inactivity, and wake to activity either on the keyboard or mouse movement.

As this is a sealed battery unit, I am at a loss as to how to power cycle it. Do I have to wait for the battery to be completely discharged before it will be reset? Is the hard reset keyboard combination different for this stream 11 different than the ones documented above
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