Hp stream opens directly to home screen. Has no keyboard or mouse function.

[Phyllis16]

My daughters HP stream opens directly to the home screen. There is no keyboard or mouse function. Hold the power button down and it comes up and says my computer did not start correctly and goes back to home screen.

[KrazyToad]

@Phyllis16

Welcome to HP Community

I have gone through your Post and I understand your concerns

I suggest you perform a System Restore to an earlier time before this issue started

Link: https://support.hp.com/in-en/document/c03327545

Thank you

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