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Phyllis16
New member
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Message 1 of 2
101
Flag Post

Hp stream opens directly to home screen. Has no keyboard or mouse function.

HP Recommended
Hp stream
Microsoft Windows 10 (32-bit)

My daughters HP stream opens directly to the home screen. There is no keyboard or mouse function. Hold the power button down and it comes up and says my computer did not start correctly and goes back to home screen.

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Phyllis16

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

I suggest you perform a System Restore to an earlier time before this issue started

 

Link: https://support.hp.com/in-en/document/c03327545

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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