Hp stream won't go past hp logo

[Scarlett_Wolf]

My hp stream computer goes to the hp logo then goes to the blue screen which is normal, but then it goes black and starts over. I have tried all the suggestions and nothing as worked. Mine has a sealed battery. I am a college student who needs my computer for school and my classes start in a few days. So please help me as soon as possible. Please and Thank You.

[The_Fossette]

Hi @Scarlett_Wolf,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you the computer is not booting to windows.

Don’t worry, I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• What is the operating system you are using?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2pw5Opx

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[Scarlett_Wolf]

The last day was the 26th of this month. It is windows 10, it came with windows 10. No I have not, it was having a problem with the sound whereitwas freezing up and I reset it by mistake when trying to restart it. I have tried troubleshooting from my computer and from the guide on here.

[The_Fossette]

Hi @Scarlett_Wolf,

Thank you for the information.

Follow the steps in the below article and check if it helps.

http://hp.care/2oFlOWC

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[Scarlett_Wolf]

I've tried them and they don't work. The CMOS windows+v then power key does nothing, but my computer is from 2015. I can only do the first part of bios, because I have USB port in the tablet I'm borrowing. I can't tell if the hard reset is working, but I've tried it. I've tried to repair,reboot, and reset it but nothing is working.

[The_Fossette]

Hi @Scarlett_Wolf,

I recommend you to run a hardware test on the computer to make sure that there are no hardware issues on the computer.

Follow the steps in the below article to run the test.

http://hp.care/2rf1hcP

Let me know how it goes and you have a good day ahead.

[Scarlett_Wolf]

I have run both the extensive and quick tests twice and it passed all the components.

[The_Fossette]

Hi @Scarlett_Wolf,

I recommend you to perform a recovery on the computer to put it back to factory settings.

Follow the steps in the below article to perform a recovery.

http://hp.care/2nB7Wrv

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Scarlett_Wolf]

I have no way to download the hp recovery. 

[The_Fossette]

Hi @Scarlett_Wolf,

I recommend you to contact HP phone support and they will assist you in ordering the recovery media for your computer.

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!