• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-26-2020 01:27 PM

HP Recommended
Product: HP Pavilion Gaming - 15-dk0068wm
Operating System: Microsoft Windows 10 (64-bit)

Every time I try to do a hp system recovery software it gets to the end and locks up telling me me to start over and try the system recovery again 

3 REPLIES 3

‎09-26-2020 01:45 PM

HP Recommended

Hi:

 

If the built in system recovery option isn't working, use the HP cloud recovery tool with another Windows PC running Windows 7 64 bit or newer to create a bootable recovery drive to reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205

 

Was this reply helpful? Yes No

‎09-26-2020 09:27 PM

HP Recommended

I'm having problems with the cloud system recovery I have tried 3 different flash drive and all do the same thing I'm starting to think it's the heard drive because i done it one thing i got a virus and did it again and now it will not not complete recovery I have tried over 10 times

Was this reply helpful? Yes No

‎09-27-2020 07:16 AM

HP Recommended

Hi:

 

Your other option would be to try clean installing W10 by making bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-Gaming-15-dk0000-Laptop-PC/26122224

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.