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09-26-2020 01:45 PM
If the built in system recovery option isn't working, use the HP cloud recovery tool with another Windows PC running Windows 7 64 bit or newer to create a bootable recovery drive to reinstall W10, the drivers and the software that originally came with your notebook.
Here is an info link for how to use the cloud recovery tool...
09-26-2020 09:27 PM
I'm having problems with the cloud system recovery I have tried 3 different flash drive and all do the same thing I'm starting to think it's the heard drive because i done it one thing i got a virus and did it again and now it will not not complete recovery I have tried over 10 times
09-27-2020 07:16 AM
Your other option would be to try clean installing W10 by making bootable installation media using the media creation tool at the link below.
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
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