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Rryanrocky
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Hp system recovery

HP Recommended
HP Pavilion Gaming - 15-dk0068wm
Microsoft Windows 10 (64-bit)

Every time I try to do a hp system recovery software it gets to the end and locks up telling me me to start over and try the system recovery again 

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Paul_Tikkanen
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HP Recommended

Hi:

 

If the built in system recovery option isn't working, use the HP cloud recovery tool with another Windows PC running Windows 7 64 bit or newer to create a bootable recovery drive to reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205

 

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Rryanrocky
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I'm having problems with the cloud system recovery I have tried 3 different flash drive and all do the same thing I'm starting to think it's the heard drive because i done it one thing i got a virus and did it again and now it will not not complete recovery I have tried over 10 times

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Paul_Tikkanen
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HP Recommended

Hi:

 

Your other option would be to try clean installing W10 by making bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-Gaming-15-dk0000-Laptop-PC/26122224

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