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‎12-20-2021 08:46 AM

HP Recommended
Product: HP 255 G8 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I don't know if it's a coincidence, but when I install Hyper-V windows advanced features I met the kernel-power (event id 41) problem. Notebook does not restart immediately after installing the components, but randomly during the day. Some days it restarts 3/4 times, other days it won't restart ...

Notebook is equipped with an AMD Ryzen 5 5500U CPU with Radeon Graphics integrated.


List of things I've done:
- updated windows to the latest version

- updated bios 

- disabled windows fast startup

- under System failure, disabled Automatically restart.
- try a thousand configuration in windows power settings 
- ran various HP diagnostic tools that did not report errors

- check the CPU compatibility with virtualization (coreinfo says the cpu supports SLAT)

- sent notebook to hp support which has taken steps to restore it to factory settings

I still have the problem anyway.

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