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MMBAQUI
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Message 1 of 4
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I am getting error message Hard Disk 1 (301)

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Hp Laptop 15-da0053wm
Microsoft Windows 10 (64-bit)

Hi! Will appreciate help for my pc purchased recently and giving me a message that missing Hard disk.

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WAWood
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@MMBAQUI 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
MMBAQUI
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Thanks Mr Wood, I did contact hp tech support & am wa,iting for the response, once again thankyou for your advice

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WAWood
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Message 4 of 4
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@MMBAQUI 

Good to hear you were able to contact HP.

 

When they get back to you, if they can not fix your PC, then be sure to explore options for having HP replace it under the warranty.  You are entitled to a working PC that you paid for.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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