I am having issues with my hp windows 10 or maybe 11. When being update it shut of due to power.

[Caribean_123-]

Hey, good night. Im writing this to informt that my loptop was running slow at first. Then started misbehaving. Then i went into the command promt, and it was fixed. But then during that i got fed up based on personal things. And i just deleted things. And the i saw the screen went blanked. And after watching something on YouTube, it turned back on. And everything was good. But then I had installed an update, because it went back to being slow. And it was due for the update. And while updatibg in the late 70's of the process. I switch to my hotspot, and it went a little faster to 99. And i was doing something while duing the process. But then i guess right before it turns 100. The percent had chaged and it turned off. So after a few days i came on it to see if it was good. But all i see now it kind of the same as before mostly blackscreen.  So now im asking for help on how to fix my hp computer, that has { dy} at the top of the loptop. But it's a {Hp .Windows 10} before the update. It it was it would be a { Hp .Windows 11}. If the update was done.

[VikramTheGreat]

Hi @Caribean_123-,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out, and I’m really sorry to hear you’re going through this. It sounds like your HP laptop is stuck in a bad state after a failed or interrupted Windows update, and now you're seeing a mostly black screen when trying to boot.

Let’s walk through some steps to try and recover your system.

1. Try a Hard Reset

This clears temporary hardware states:

1. Turn off the laptop completely.
2. Unplug the charger and remove any USB devices.
3. Press and hold the Power button for 15 seconds.
4. Plug the charger back in and try turning it on.

2. Boot into Recovery Mode

Try to access Windows Recovery Environment:

1. Turn off the laptop.
2. Turn it on and immediately press the F11 key repeatedly (once per second).
3. If successful, you’ll see the Recovery screen.

If F11 doesn’t work, try Shift + Power On or Esc + F11.

3. Use System Restore or Startup Repair

If you get into recovery:

• Choose Advanced Options
• Then try:
  • Startup Repair (to fix boot issues)
  • System Restore (to roll back to a working state)

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat