12-04-2019 02:17 AM
I'm pretty sure my son's father changed my password when we were together and I can't get back into the administrator account. I have a lot of pictures and music on there that I can't get back if lost off the computer. Is there a way I can reset the password or computer without losing my files?
12-04-2019 02:49 AM - edited 12-04-2019 02:50 AM
Hi @Akjk9318 ,
Does that mean that you are unable to use the PC at all? If you have a normal user account, you can still copy all of your music and photos to an external storage device connected via USB .
If you are unable to log in there are still options. You can remove the hard disk and put it in another PC as a slave disk and use Windows Explorer to copy the files to an external or internal disk.
HP made a sweeping change in their password policy that no longer allows HP Experts or other members to assist with passwords of any kind.
You can contact a PC or notebook shop and inquire if they have Microsoft Diagnostics and Recovery tools 10 (MS DaRT10) There is a utility in the MS DaRT10 tool set, called LockSmith that allows a reset of any password without loss of data. The shop or technician is likely ask you to prove ownership of the notebook.
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