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Locked

‎12-04-2019 02:17 AM

HP Recommended
Product: 2000
Operating System: Microsoft Windows 8.1 (32-bit)

I'm pretty sure my son's father changed my password when we were together and I can't get back into the administrator account. I have a lot of pictures and music on there that I can't get back if lost off the computer. Is there a way I can reset the password or computer without losing my files?

1 REPLY 1

‎12-04-2019 02:49 AM - edited ‎12-04-2019 02:50 AM

HP Recommended

Hi @Akjk9318 ,

 

Does that mean that you are unable to use the PC at all?  If you have a normal user account, you can still copy all of your music and photos to an external storage device connected via USB .

 

If you are unable to log in there are still options. You can remove the hard disk and put it in another PC as a slave disk and use Windows Explorer to copy the files to an external or internal disk.

 

HP made a sweeping change in their password policy that no longer allows HP Experts or other members to assist with passwords of any kind.  

 

You can contact a PC or notebook shop and inquire if they have Microsoft Diagnostics and Recovery tools 10 (MS DaRT10) There is a utility in the MS DaRT10 tool set, called LockSmith that allows a reset of any password without loss of data. The shop or technician is likely ask you to prove ownership of the notebook.

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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