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Chellie84
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Message 1 of 2
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Solved!

I cannot remember my Administrator/Power On Password

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I cannot remember my Administrator/Power On password so I am unable to get past that screen to even get into the laptop. I believe I put this on by mistake honestly because I was trying to figure out a way to fix the issue I was having that gave me the error code "Driver Support not equal or less than" and that was put of nowhere. Someone PLEASE HELP! 

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BiancaS
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Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.
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