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- HP Community
- Notebooks
- Notebook Boot and Lockup
- I deleted WinSxS folder first to free up space

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07-14-2021 10:53 AM
That was the WRONG thing to do -- you should have done research before blindly removing a critical Windows system folder!
If you can not reboot into Windows, your carelessness has trashed your PC and now, you would have to do a factory reset from external media -- and you will lose EVERYTHING in the process.
The ways to do an external factory reset are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy
Each of these is discussed in some detail below ...
---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.
Here is the link: https://support.hp.com/us-en/document/c06162205
This works the same as the factory reset described above.
---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.
HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
In some cases, you may be able to order a USB stick instead of disks.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Support.
HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true
If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/
These work the same as the factory reset described above.
I am a volunteer and I do not work for, nor represent, HP
07-14-2021 09:46 PM
The 32GB USB drive is used by the HP Cloud Recovery program to create HP Recovery Media -- which you then boot from to perform a complete factory reset of your PC. That will erase the ENTIRE drive, removing everything on it, recreate all the partitions and repopulate them. When finally done (this can take hours) your PC will then reboot back into the initial setup screen you saw when you first opened it.
I am a volunteer and I do not work for, nor represent, HP
07-15-2021 05:06 PM - edited 07-15-2021 05:10 PM
Does this is the HP usb drive you were talking about?
amazon.com/HP-v165w-32GB-Flash-Drive/dp/B0052WT1OC HP v165w 32GB USB 2.0 Flash Drive - Blue - P-FD32GHP165-GE or this https://www.amazon.com/HP-v150w-Flash-Drive-P-FD32GHPV150W-GE/dp/B07W4F4DCZ