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‎12-21-2018 10:39 PM

HP Recommended
Product: SPECTRE X360 CONVERTIBLE #2LV24UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

I forgot my BIOS/POWER-ON password. I've tried chatting with HP's virtual assistant about a SpareKey, or a default password but the assistant was unable to help me. I submitted my information to HP Support and no one has responded.  At that point I looked up ways to perform a factory reset and the method of holding the power key did not work. Another unsuccessful  attempt regarding a halt code did not work. Other suggested methods involved removing the board cover and i would rather not do that. If anyone has any insight and/or suggestions on what my next step should be I would greatly appreciate it.  My warranty is in effect until 11/2019. 

1 REPLY 1

‎12-21-2018 11:46 PM

HP Recommended

Enter your Serial number here to get a phone number. Your Serial number is inscribed on bottom cover near the back edge.

https://support.hp.com/us-en/contact-hp/product/hp-spectre-15-ch000-x360-convertible-pc/16779588/mod...

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