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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
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‎11-28-2018 07:41 AM

HP Recommended
Product: 17-an012dx
Operating System: Microsoft Windows 10 (64-bit)

I forgot my bios password, please tell me what should i do

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-28-2018 08:04 AM

HP Recommended

@Mohamed63106013

 

If that is the code you receive after 3 wrong entries:

 

Then you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

View solution in original post

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5 REPLIES 5

‎11-28-2018 07:45 AM

HP Recommended

Welcome to the forum @Mohamed63106013

 

When asked for the password just hit enter 3 times.

 

Post any code if you receive one???

 

REO

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‎11-28-2018 07:47 AM - last edited on ‎11-28-2018 10:50 AM by Retired

HP Recommended

It says System [personal information removed]

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‎11-28-2018 07:53 AM

HP Recommended

@Mohamed63106013

 

I have never seen that code before.

 

But reboot and try   qetxv7o4tq

 

REO

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‎11-28-2018 07:55 AM

HP Recommended

It says invalid password, please help me

Was this reply helpful? Yes No

‎11-28-2018 08:04 AM

HP Recommended

@Mohamed63106013

 

If that is the code you receive after 3 wrong entries:

 

Then you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

Was this reply helpful? Yes No
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