• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎08-02-2019 10:38 AM

HP Recommended
Product: HP Pavillion x360
Operating System: Microsoft Windows 10 (32-bit)

Windows 10

HP Pavilion x360

I got the failure ID after performing hard drive component test...

Failure ID---

GK617D-91J9NN-GXGGQK-61ACO3

Please help...

Thanks

1 REPLY 1

‎08-02-2019 03:16 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Full Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual for your notebook.  The HDD R & R procedure can be found in chapter  5.

 

http://h10032.www1.hp.com/ctg/Manual/c06040336

 

You may want to consider purchasing a better performing, normally more reliable 2.5" x 7.0mm solid state drive (SSD).

 

After you replace the hard drive, you can reinstall W10 using the HP cloud recovery client utility.

 

Here is an info link for how to use the utility...

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->