• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎03-29-2020 11:28 AM - edited ‎03-29-2020 11:29 AM

HP Recommended
Product: Pavillon X360

Hi, the screen don't come on and theres a 3 long lights followed by 5 shorts one on the caps lock. How can i fixe that. The laptop is not 2 yeaes old.

1 REPLY 1

‎03-29-2020 01:45 PM

HP Recommended

Hello @Jel4,

 

According to HP Support documentation, 3 long blinks followed by 5 short blinks indicates that the CPU is not detected. 

 

I'm afraid the only thing you can really do is contact HP for support or perhaps find a nearby tech shop and see if they have some advice.

 

Contact HP Worldwide here.

 

Phone HP Worldwide here.

Check warranty status here.

 

Find an HP Authorized Service Center near you here.

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.