I have a Bitlocker problem and so far I cannot get past it?

[arizonamarvin]

I hace an HP Envy laptop and I have run into Bit Locker problem, so far I have not been able to get past it?

[Deep_World]

Hi @arizonamarvin,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Are you being asked for a BitLocker recovery key at startup?
• Do you still have access to your Microsoft account or the recovery key that may have been saved there?
• What exactly happens when you try to proceed  does it reject the key, or do you not have one available?

 Troubleshooting Steps you can Try

• Check Microsoft Account:
  • Often, the BitLocker recovery key is automatically backed up to your Microsoft account. You can check by signing in at https://support.microsoft.com/en-us/windows/find-your-bitlocker-recovery-key-6b71ad27-0b89-ea08-f143... 
• Recovery Key Storage Locations:
  • Keys may also be saved to a USB drive, printed copy. 

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World