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‎12-16-2022 06:06 PM

HP Recommended

BRAND NEW HP 17”, NOT WORKING CAN’T GET TO THE BATTERY.  

Category:
1 REPLY 1

‎12-17-2022 04:46 PM

HP Recommended

Hello @rozjo45 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report back

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