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‎01-21-2024 12:23 PM

HP Recommended

My hp laptop will not turn on or boots up it has a black screen

Category:
1 REPLY 1

‎01-21-2024 12:58 PM

HP Recommended

check warranty and call for repair info:
https://support.hp.com/us-en/checkwarranty
https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 

If out of warranty there are only a few things that can be done.

What caused the problem in the first place?
Power glitch? Upgrade to windows 11?
Microsoft or HP update? Add a new device, memory, etc?

 

Hold down the power button for a full 25 seconds and count to be sure 25.  

 

Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
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