I have an old Verizon HP Elitebook - can't figure out BIOS admin password or factory reset

[Ramsey444]

My buddy was given a laptop that was clearly old Verizon equipment. I'm trying to help him factory reset it, but I'm having issues across the board. When you go to the BIOS menu, you need a "BIOS Administrator Password" but after entering 3 wrong passwords, it doesn't give a code to enter into the BIOS master passwords website. it just says press the power button to turn off the laptop. I tried taking the back off to remove the CMOS battery, but there isn't a CMOS battery in these models. Lastly, I tried going into advanced options though the troubleshoot option, where it says you can "reset the laptop back to factory settings" but when I actually click that, it doesn't give any options to reset anything. So I'm assuming my only option at this point is to figure out a way to reset the BIOS admin password to get into the rest of the options I can't already see. Any idea how to get around this? Appreciate any help.

[PalenoRafael]

Hey @Ramsey444,

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

For cases related to BitLocker issues, please contact Microsoft Support.

Regards,