I have hard disk failure with the following failure ID: QC1G9F-74D601-MFGJXG-60AH03

[Tindo1]

I have HP250 product ID H6E17EA#ACQ 

[Paul_Tikkanen · Accepted solution]

Hi:

Below is the failure report generated by the code you posted, minus your notebook's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

QC1G9F-74D601-MFGJXG-60AH03

OK

00000

1/1/12

301

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 SMART Hard Drive Detects Imminent Failure

You will need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

c03763062.pdf (hp.com)

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

After you replace the drive, you can reinstall W10 for free by making bootable installation media with the media creation tool from the link below.

Download Windows 10 (microsoft.com)

When you get to the part of the installation that asks you to enter a product key, select the 'I don't have a product key' option.

[Tindo1]

Thanks Paul

[Paul_Tikkanen]

You're very welcome.

[Tindo1]

One more question. Can I recover my files on replacement of my hard drive?

[Paul_Tikkanen]

If you can't get into Windows now to recover your files, after you remove the drive, buy a USB to SATA adapter cable.

Plug one end into the failed drive and the other end into a working PC's USB port and see if you can read/copy any files from the failed drive to the PC.

Otherwise, you will probably have to take the drive to a PC repair shop and see if they can recover any files for you.

It will be very expensive to do that most likely.