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Mtitp2003
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Message 1 of 2
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I have problem in power button

OMEN 15t-ax200 CTO
Microsoft Windows 10 (64-bit)

Suddenly i faced an issue, which is the power button is not working when put the pc on sleep mode or hypernate mode and sometimes shutdown mode.

As a battery is not removalbe so every time i had to open the laptop case and disconnect the battery socket and connect it once again to can start the laptop.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

I have problem in power button

Hi @Mtitp2003

 

Welcome to the HP Support Community. I'd be happy to assist you with the sleep mode issue. 

 

Let's try these steps - 

 

Step 1 Enable the keyboard to wake the computer -

1) In Windows, search for and open the Device Manager.

2) Click the arrow next to Keyboards, and then double-click the name of your keyboard.

 

Keyboards selection in the Device Manager window

 

3) Click the Power management tab.

4) Select the box next to Allow this device to wake the computer. Click ok.

 

Step 3 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

 

Step 4 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 5 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 6 Troubleshoot using the Windows Power troubleshooter -

1) In Windows, search for and open the Control Panel.

2) In the Control Panel Search field, type troubleshooting.

3) Click Troubleshooting.

4) In the System and Security area, click Improve power usage.

5) Click Next to run the troubleshooting tool.

 

Download and install the BIOS. Refer to this document for steps - Updating the BIOS (Notebooks) 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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