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‎10-02-2024 03:50 PM

HP Recommended

I have a problem with my hard disk because i dropped my laptop and now my operating system can’t recognise boot device. I also have trouble understanding how to install an operating system on my hard disk. I have already tried to reset it, go to menu and choose boot setup options, but i didn’t know how to do it. Please help if you can

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1 REPLY 1

‎10-05-2024 08:34 AM

HP Recommended

Hi @Enataso123,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
     

Could you please elaborate in detail? 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


A_Gayathri
HP Support Community Administrator.
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