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- HP Community
- Notebooks
- Notebook Boot and Lockup
- I just bought HP ENVY Laptop 17-ae1xx and it is slow while s...

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12-20-2017 04:35 AM
HP ENVY Laptop 17-ae1xx laptop makes a sound while starting and sometimes screen displays(while starting) glitches (i dont even know how to explain that) . It is very slow and laggs while opening any app .
What should i do like call the customer support will they replace it or not.
Solved! Go to Solution.
Accepted Solutions
12-22-2017 07:56 AM
Hi @123jordan456,
Thank you for the detailed information.
Please follow the below steps to resolve this issue.
Step 1 – Right-click on an empty area on the Taskbar and select Task Manager.
Step 2 – When Task Manager comes up, click the Startup tab and look through the list of programs that are enabled to run during startup. Disable the startup items which are unnecessary. To stop them from running, right-click the program and select Disable.
NOTE: Another cool thing in Windows 10 is the Startup impact column where you can see how much or little a program is affecting the startup time.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
12-21-2017 08:44 AM
Hi @123jordan456,
Welcome to the HP Forums!
It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.
I reviewed your post and I understand that the computer is running slow and it takes time to boot.
I’d love to help!
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the computer was working fine?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
Meanwhile, follow the steps in the below article and check if it helps.
Let me know how it goes and you have a good day ahead.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care!
Cheers!
The_Fossette
I am an HP Employee
12-22-2017 01:27 AM
12-22-2017 07:56 AM
Hi @123jordan456,
Thank you for the detailed information.
Please follow the below steps to resolve this issue.
Step 1 – Right-click on an empty area on the Taskbar and select Task Manager.
Step 2 – When Task Manager comes up, click the Startup tab and look through the list of programs that are enabled to run during startup. Disable the startup items which are unnecessary. To stop them from running, right-click the program and select Disable.
NOTE: Another cool thing in Windows 10 is the Startup impact column where you can see how much or little a program is affecting the startup time.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee