I'm locked out of my computer

[MrsNic2]

So I've been using my tablet a lot and forgot my password into my laptop. It gives me a challenge phrase A1B2C3. But when I put that in it was saying incorrect. Just now I got it to take that only for it to request a PIN. Again nothing I come up with is it

[MrsNic2]

Please can someone help?

[CherylG]

When setting up laptop did you create a Microsoft account to use as login or did you choose to use a local acct with a username and password?

[MrsNic2]

I'm not sure. I think it just asked to establish a password. 

[CherylG]

@MrsNic2

Probably the best option is going to be a System Recovery which will restore the machine back to factory settings and you start over. You do this by tapping away on the F11 key immediately after powering on. The link below gives detailed instructions.

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

[MrsNic2]

Thanks, I'll give that a try. Keep your fingers crossed. 

[CherylG]

Good luck- it should go smoothly. Fingers crossed!

[JoanMiller]

If you have a lot of passwords for many accounts, I sincerely recommend that you keep all your passwords in the same place and hide them. This way you will not fall into the same dilemma again. Going back to the problem, installing the closing disk is the most common method. Have you tried it? Furthermore, you can use HP Recovery Manager and another administrator account to reset forgotten password on HP Laptop without Disk. Finally, you can unlock the tool with a password that is not at risk of losing data, like Password Genius.

[Keith49]

HP all in one 24–10047c Is the model of my computer which is purchased on March 20, 2019 at Costco serial number [edit]. I am locked out of my computer I cannot enter the computer with my password I had used a Reimage program to update my computer and I’m now locked out.   I use Windows 10. But I don’t have a reload disc because I purchased the program online. I am stuck what do I do?

[Cheron-Z]

@Keith49

Thank you for using HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.