Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

I missed the facial recognition and it wants a PIN number which. I don’t have.

HP Recommended
Microsoft Windows 10 (64-bit)

I have an HP ENVY laptop with windows 10. I use facial recognition. I missed the eye recognition and now asks me for my PIN number. I never made a PIN number. How can I get back to the facial recognition or is there a default PIN number.
I  also tried to create a pass word but It asks for a usb drive to look for the password which I don’t have because I never created a password. 

Hopefully some one can help


Level 16
Level 16
31,976 31,681 2,909 10,645
Message 2 of 2
Flag Post
HP Recommended



I am sorry that happened.


Unless something has changed (possible), I believe you cannot set up Windows facial recognition without first having assigned a PIN login.  This is a primary means of protecting you from where you find yourself at this moment.


 How to set up facial recognition to sign into Windows 10


The problem is >> We cannot help you directly.  All we can do is provide basic information.


If what you say is true, you have locked yourself out of your computer without PIN and without a password as a fallback to the facial recognition process.


You might find help at Microsoft...


Password Help on the Community


We can assist to the extent of providing basic information.


Community members are prohibited providing any information that can / will breach the computer's security.


NOTE:  Do not respond to anyone who sends you a message (or email) claiming they will help you if you would just give them your private information and a credit card (or any form of payment).


Start Here and work your way down the list of suggestions.




If the fingerprint sensor suddenly stops working on your computer


If the computer is not issuing errors but still won’t let you log in,

Consider trying a Forced Reset (power reset).




 A Forced Reset is NOT a “recovery” and does not remove your data – this reset merely forces the computer to load the Operating System from disk. 


Forced Reset does not harm a healthy system nor does it “fix” problems not related to a clean start.



HP Collection of “how-to” videos

HP Video Gallery

  • Open Category Computing and Mobile Devices
  • Search for “forced reset





The last option in the document (Reset) can be used if other solutions fail.

Read the section carefully - you will need to have previously made backups of your personal data to recover your personal files and folders.


HP PCs - Change or Reset the Computer Password (Windows 10)


HP PCs - Resetting Your PC to Resolve Problems (Windows 8.x)




If you are using a Microsoft Account to log into the computer,

You might  be able to get help from Microsoft.

Reminder:  You can reset your Microsoft password using a different computer


Microsoft Account – Password Reset

When you can't sign in to your Microsoft account



What else?


A licensed Microsoft Technician can likely provide you access to the computer. 

Be prepared to show proof of ownership.




If you are using a Chromebook / Google Account,

You might be able to get help from Google.

Read the document and then check under “Get more help


Fix sign-in problems - Chromebook Help - Google Support




Our Policy -- Password Help on the Community


According to the Community's Rules of Participation


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Open website  HP World-Wide Support

 Select your region and follow the prompts




Thread will be locked.



Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" .





0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation