I should have listened.

[LiamP02]

So far I have had nothing but issues with this and no response.  A few months ago I purchased my first Envy x360 with Ryzen 7.  The laptop came in a couple of days but to my disappointment, it came with a dead pixel.  I then contacted HP to ask for a replacement (I have proof of this in emails), they agreed.  The laptop was collected, however rather than receiving a new laptop I found the initial cost had been refunded.  This was extra hassle as I had purchased the laptop on sale, and the offer was now over.  I then contacted HP and explained this.  They agreed to give me another laptop for the discounted price (this is the ony piece of good customer service I've had to date).  I waited around a week before receiving my second Envy, and was pleased when it arrived.  My pleasure was short-lived.  I soon found a crucial error; every few boots, the laptop shows a "NO BOOT DEVICE FOUND" error however all I have to do to pass this is turn it off and on again and it boots perfectly.  While this was frustrating, I decided I could live with it in order to avoid extra hassle.  I used the laptop for around a week (I'm now 2 weeks in to my refund time due to 1 week delivery).  The main issue arose when I put the laptop to sleep and received the same boot error when opening it up, causing me to lose progress in work.  I contacted HP a further time, the man on the phone took remote control of my laptop, claimed he had installed an SSD update (I clearly saw a message saying the SSD was already up to date) and told me to use it for a couple of days and see if the message appeared again.  It appeared the next day.  I contacted HP a further time and they told me that rather than replace the laptop, they would take it for repair.  I agreed, thinking there was no other option.  I waited 1 week for collection.  I'm now around 3 and 1/2 weeks into my 1 month returns period.  They took the laptop and in around 4 days time, I received another message saying the repair was complete.  I waited a further 2-3 days for delivery and finally had the 'repaired' laptop back.  The letter in the box said they had replaced the SSD.  I was happy with this until I took the laptop out of the box, turned it on received the error again.  Whatever HP did, they didn't spend any time testing their fix.  Furthermore, the body of the laptop is bent and warped on the left side and bottom near the power button.  I was forced to contact HP again, and was told that as my returns period was up, they couldn't replace it, despite them damaging the laptop and having it during the time the returns period ended.  I opted against the repair offered as I'd already had one failed and now didn't have a deadline, other than the warranty I'd paid for.  It's now a few months after that and I've hardly used the laptop due to these constant errors.  

The moral of the story is; don't buy from a company who already have a terrible reputation.  I will never, ever buy anything from this company again, and neither should you.

TL;DR - I have been (pretty much) robbed of about £900 by HP.

[KrazyToad]

@LiamP02

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

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