11-03-2019 11:07 PM
I have a Pavilion g6, model g6-2057ca, and the display is broken and I have been using it with an external screen for some time now. Tonight the fan was too noisy and I decided to clean it, as I frequently do, before I continued working. However, when I turned it back on, I had no video and realized that the caps lock light blinked twice periodically. I found in the forums that it was due to a corrupt bios. I followed the steps, using windows key and V key, and it started without the capc lock blink. However, I still don't have any video. I'm assuming it won't output HDMI or VGA (tried both) in this restore stage. I need to find a way to do this "blindly" or get it to output HDMI or VGA, because I urgently need to finish my work. This is an emergency. Is there a key combination that I can do? Or how can I get video out? Buying a new screen is not an option at all, because I need to get the job done in two days.
Thanks in advance.
11-06-2019 03:28 PM
Welcome to HP support community.
Connect an external monitor and check if that works.
If that does not work, this could be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee