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Karkas44
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Message 1 of 2
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I urgently need to restore my BIOS but my screen is broken

Pavilion g6
Microsoft Windows 7 (64-bit)

Hello,

 

 

I have a Pavilion g6, model g6-2057ca, and the display is broken and I have been using it with an external screen for some time now. Tonight the fan was too noisy and I decided to clean it, as I frequently do, before I continued working.  However, when I turned it back on, I had no video and realized that the caps lock light blinked twice periodically. I found in the forums that it was due to a corrupt bios. I followed the steps, using windows key and V key, and it started without the capc lock blink. However, I still don't have any video. I'm assuming it won't output HDMI or VGA (tried both) in this restore stage. I need to find a way to do this "blindly" or get it to output HDMI or VGA, because I urgently need to finish my work. This is an emergency. Is there a key combination that I can do? Or how can I get video out? Buying a new screen is not an option at all, because I need to get  the job done in two days.

 

 

 

Thanks in advance. 

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Message 2 of 2
47
Flag Post
HP Recommended

I urgently need to restore my BIOS but my screen is broken

@Karkas44

 

Welcome to HP support community.

 

Connect an external monitor and check if that works.

If that does not work, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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