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ID not recognized on start up...

HP Recommended
hp Omen Notebook
Microsoft Windows 10 (32-bit)

When I started the pc the first time yesterday,  I saw a msg (...ID not recognized...) flash on the screen. Now the msg is "Location not found" and some other stuff. But I don't have any control of the screen. Can't get to the Windows button via keyboard or mouse. No Chrome. Nothing of mine, all anonymous. Usually it's Hi, Judi, but now it's just Hi. I went through the BIOS reset twice with no change. I'm not too tech savvy,  so please help.

Thanks in advance, Judi

HP Support Agent
HP Support Agent
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HP Recommended

@JudiEasley Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:


What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Do you have a working anti-spyware and anti-malware/virus software on the device? If yes, please run a full scan on the device.


Please reply with the details for further assistance.

Eager to help!


To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

I am an HP Employee

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